Terms & Conditions

1. Introduction

Welcome to Authentic Beauty Code. These Terms and Conditions govern your use of our website, online store, products, and services, including the HiShine Collection. By accessing or purchasing from our platform, you agree to these Terms. If you do not agree, you should not use our website or make purchases.

2. Eligibility to Use

To shop on our website, you must:

• Be at least 18 years old, or have permission from a legal guardian.
• Provide accurate and complete information.
• Use the website in accordance with applicable laws.

3. Products and Descriptions

• We specialise in makeup, beauty, and skincare products.
• We strive for accurate product descriptions, including ingredients, shades, and images.
• Colours may appear differently due to device screen variations.
• We reserve the right to discontinue or update products without notice.

4. Pricing and Payment

• All prices are displayed in ZAR and include/exclude VAT.
• We reserve the right to change prices at any time.
• Payments must be made via approved methods: Payfast, EFT, Debit/Credit Card.
• Orders will only be processed once payment is confirmed.

5. Orders and Acceptance

Placing an order does not guarantee acceptance—orders are confirmed once you receive a confirmation email. We may decline or cancel an order due to stock unavailability, suspicious payment activity, or incorrect pricing/product information. If an order is cancelled after payment, you will receive a refund.

6. Shipping and Delivery

• Delivery times are estimated and may vary.
• Expected delivery timeframe: 2–5 business days nationwide.
• You are responsible for providing correct delivery information.
• We are not liable for delays caused by couriers, strikes, weather, or incorrect addresses.
• Delivery fees will be stated at checkout.

7. Returns, Refunds, and Exchanges

To maintain strict hygiene standards, the following applies:

7.1 Non-returnable products

Due to the nature of makeup and skincare, we cannot accept returns for: used or opened products, products where the seal has been broken, or items damaged due to customer mishandling.

7.2 Returnable Items

You may return a product only if it was received damaged, it is defective, or you received the wrong item.

7.3 Conditions for Returns

Notify us within 7 days of receiving the product. Item must be unused, in original packaging, and properly sealed. Proof of purchase is required.

7.4 Refund Process

Once the returned item is inspected and approved: A refund, exchange, or store credit will be issued within 30 days. Refunds will be processed via the original payment method.

8. Promotions and Discount Codes

Promo codes cannot be exchanged for cash. Only one discount can be applied per order unless stated otherwise. We may cancel promotions at any time.

9. Intellectual Property

All images, logos, product descriptions, branding, and website content belong to Authentic Beauty Code. You may not copy, reproduce, or distribute any content without written permission.

10. Privacy Policy

We collect personal information for: order processing, delivery, customer support, and optional marketing opt-in. We do not sell your personal data.

11. Limitation of Liability

We are not liable for: allergic reactions or skin sensitivity caused by products, losses arising from incorrect use of products, delays in shipping, or unauthorised access affecting your personal data despite our safeguards. Always check ingredient lists for allergens.

12. Customer Responsibilities

By using our store, you agree to provide accurate information, use products as intended, avoid misuse of our website, and comply with local regulations related to cosmetic products.

13. Changes to Terms

We may update these Terms occasionally. Any changes will be posted with a new “Last Updated” date.

14. Contact Information

For questions, returns, or support:

1. Non-Returnable Items

Due to the nature of makeup and skincare, we do not accept returns on the following items:

• Opened or used products
• Products where the seal has been broken
• Lip products, mascaras, foundations, powders, creams, and skincare
• Items damaged due to customer handling
• Sale or clearance items

2. Returnable Items

We accept returns ONLY if:

• The product arrived damaged
• The product is defective
• You received the wrong item
• The product is expired upon arrival

3. Conditions for Returns

• Notify us within 7 days of delivery.
• The product must be unused, unopened, and in original packaging.
• Provide proof of purchase (order number, invoice, or receipt).
• The product must be photographed (damaged/incorrect items only).

4. Return Process

1. Email admin@cosakgroup.co.za with your order number, photos, and reason for return.
2. Our team will assess your request within 7 business days.
3. Once approved, you will receive instructions on how to return the item.

5. Refund Options

Options include refund to original payment method, store credit, or replacement product (if in stock). Processing may take 3–7 business days.

6. Return Shipping Costs

If the error was ours (wrong, defective, expired, or damaged product), we cover the return courier cost. If the return is due to customer error, the customer covers shipping costs.

1. Delivery Timeframes

• 2–5 business days for major cities
• 3–7 business days for outlying or rural areas

2. Shipping Fees

• Standard Delivery: R100
• Free Shipping: Orders over R1000

3. Order Processing Time

Orders are processed within 1–2 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Address Requirements

Customers must ensure the delivery address is correct. If a parcel is returned to us due to an incorrect address, the customer is responsible for additional shipping fees.

5. Tracking Your Order

Once dispatched, you will receive a tracking number and a courier link to track your delivery in real-time.

6. Delivery Attempts

The courier will attempt delivery 2 times. If a parcel is returned due to failed delivery attempts, additional fees may apply.

7. Damaged or Missing Parcels

Report issues to admin@cosakgroup.co.za within 24–48 hours of receipt with clear pictures.